Returns & Exchanges

Last updated on May 29, 2023

WITHDRAWAL WITHOUT INDICATING REASONS

-1. The law grants the customer the right to withdraw from a contract concluded online or over the phone without specifying any reasons, within fourteen (14) days from the delivery of the goods.-2. If the customer wishes to exercise this right, they must communicate their decision to withdraw from the contract within the aforementioned time limit. The best way to do so is by contacting us at the email address or by calling the number +39 3339337638.For this purpose, the Customer can use the standard withdrawal form provided in Annex I, Part B of Legislative Decree No. 206 of September 6, 2005, as shown below and downloadable in PDF format from the following link:• Recipient: Via Casa Iovine, 8 - 80057 Sant'Antonio Abate (NA), email , Phone: +39 3339337638• I, the undersigned __________, hereby notify the withdrawal from the purchase contract of the following goods: [insert a description of the purchased products], ordered on _________ (or received on __________)• Name, Surname, Address of the Consumer Customer(s)• Customer's Signature (only if the form is notified in paper version)• DateTo comply with the withdrawal period, it is sufficient for the Customer to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.-3. In the event of withdrawal from the contract, we will reimburse the customer the purchase price of the goods. In the case of withdrawal within fourteen (14) days from the delivery of the goods, the refund amount, whatever it may be, will be reimbursed without undue delay, within fourteen (14) days from the date of withdrawal. However, the law allows us to wait for the return of the goods before making the payment. For the refund, we will use the same method used by the customer for the payment of the purchase price, unless otherwise agreed.-4. The customer must return the goods without undue delay, within fourteen (14) days from the date of withdrawal, by sending them to Arrow Brands srl C/O FERMO DEPOSITO Via Casa Iovine, 8, Sant'Antonio Abate, NA. If, in relation to the conclusion of the contract, the seller provides the customer with an additional product ('gift') free of charge, it is also necessary to return such gift. In this case, the customer will bear the expenses related to the return of the products.-5. Please note that, according to the law, the customer will be held responsible for any reduction in the value of the goods resulting from handling of the goods beyond what is necessary to establish their nature, characteristics, and functionality (e.g., if a perfume is used even after having already tested it). It should be noted that the customer does not have the right to withdraw from the contract in the case of products specifically manufactured according to the customer's provided specifications or personalized products (e.g., packages with custom engravings), as well as for goods that, for hygiene reasons, cannot be reinserted into their respective packaging after being removed (e.g., opened cosmetic preparations and other products that come into direct contact with the skin).